We’re a small company, but as the saying goes, ’small is beautiful’ – and in this case the saying rings true. Because there aren’t too many of us, we speak to each other on a daily basis and staff members are always aware of the bigger and most up-to-date picture – meaning you, the customer, is just that, and not simply an anonymous number being processed from department to department.
We’re also a knowledgeable company and all our people have been with Arena for a number of years. In fact between us we have nearly 140 years of travel industry experience – and we’re not even that old! So when you speak to a member of staff, you can rest assured that we know our holidays. In fact most of us have been on the tours ourselves, so we can talk from first-hand experience and answer any questions you might have.
The human touch is very important to us, and although you might first get to know about our holidays through this web site, or via a mailing, we also encourage you to ring us direct. That way we can get to know you as an individual, understand your needs, and provide for any special requests you might have. This genuinely personal service is something that obviously appeals to our high percentage of repeat customers who book Arena holidays time and again.
Put simply, we care about everything to do with your holiday, and we endeavour to look after you from the moment you call us or visit our website, to the moment you leave us. Most of our tours are accompanied by a dedicated Tour Manager who will see to all your needs during your trip, and this means you’ll be free to enjoy your special interest and your surroundings to the full, in the company of others who share your passion. The perfect holiday mix!