Frequently Asked Questions (FAQs)
1. Do I need travel insurance?
We recommend that all passengers have sufficient travel insurance to cover cancellation in case of illness etc.
It is mandatory that all travellers have sufficient travel insurance. We act as an Authorised Representative of Holiday Extras Travel Insurance who are authorised and regulated by the Financial Services Authority. We are pleased to offer a policy arranged by Holiday Extras (in cooperation with Mapfre Assistance). Please telephone our Reservations Department on 01473 660800 where we will be pleased to arrange cover for you. Cover is not effective until the premium has been paid. If you are relying on travel insurance provided by your bank or credit card provider as part of their service, please check that the cover is at least equal to that provided by Holiday Extras, in particular with regard to cancellations charges.
2. How many people will there be in the group?
To ensure that each person gets the most from their holiday; Except for Bridge Holidays we try to limit the group size to a maximum of 30 people (24 knitters or quilters). On our Bridge Holidays, the groups can be upto 100 players on our overseas land based trips.
3. What if I am travelling alone?
Don’t worry. Many of our guests are single travellers too and we find that the group as a whole, who all share a common interest, is very welcoming to everyone. Also our experts and tour managers are on hand to help should you need it.
4. What if I have special needs or require additional help?
Arena Travel welcomes passengers with special needs wherever the appropriate arrangements can be made. We therefore ask that anyone suffering from a medical condition or disability, or simply needing a little extra help during their holiday, provides full details of their special requirements. Passengers with a disability must be accompanied by an able-bodied person who is willing, and able, to assist them where necessary.
Should you have any concerns regarding the suitability of a holiday prior to making your booking, please contact our Reservations Team on 01473 660800 where a member of staff will be able to help you.
5. What are my flight times?
The flight times for each holiday appear in the brochure and on our website:
www.arenatravel.com All times are given for guidance only and may be subject to change.
6. Do I need a passport or a visa?
For overseas holidays a full passport issued by a member state of the European Union and valid for at least three months after the date of return to the UK is required. Visas are not required by British Citizens travelling holidays within Europe. Providing the passport bears the words ‘British Citizen’, or ‘Holder has the right of abode in the United Kingdom’ you will be admitted to the United States under the Visa Waiver Scheme. There is a requirement to pre-register the VWP application on line at least 72 hours prior to travel. The website for registration is: https://esta.cbp.dhs.gov and they will need a valid email address to receive the ‘Authorisation Approved’ document as without this they will be denied boarding by the airline. The registration is then valid for 2 years or until the expiry of the passport (whichever is the sooner). Holders of other passports (including nationals of other EU states) should consult the US Embassy prior to departure for current visa requirements.
7. Are there any special health requirements?
No. The Department of Health produces the Health Advice for Travellers booklet (T6) which is available from your local Post Office or by telephoning 0800 555 777 free of charge.
Passengers travelling within Europe are recommended to carry an EHIC (European Health Insurance card). If you need to call out a doctor in an emergency, make it clear you have an EHIC and that you want to be treated under the EC arrangements.
However, the cost of any specialist medical treatment can be high and passengers must ensure that they carry sufficient travel insurance to cover any unexpected medical bills.
8. When do I get my travel documents?
Upon receipt of your payment (and subject to places being available), you will be sent a
Confirmation Invoice. Approximately 2 weeks before departure, you will be sent your travel wallet containing tickets, baggage tags and final detailed itinerary.
9. When do I have to pay?
The non-refundable deposit specified is payable upon booking. The balance is due not less than 80 days prior to departure.
The deposits are:
- UK: £100 per person
- Europe: £250 per person
- Worldwide (outside Europe): £400 per person
For holidays operated by Coliseum Travel cheques should be payable to Coliseum Travel.
Where applicable you may pre-register your interest in a tour for a deposit of £50 per person. This deposit is fully refundable.
11. Can I pay by credit or debit card?
Yes you can. We are pleased to accept payment by MASTERCARD or VISA for all, or part of your holiday cost. Please complete the appropriate box on the Reservation Form if you wish to pay by credit card.
Please note: a 2% surcharge will be applied to all payments by credit card. We are also pleased to accept payment by VISA, MAESTRO, MASTERCARD and DELTA debit cards – no surcharges apply to these payments.
12. Is Arena Travel fully bonded?
Yes. Your payments are fully protected.
Tours with flights:
Arena Travel, who operate the flight-based holidays, are fully bonded with the CAA under ATOL no 10117 which means that your air inclusive holidays are fully protected in the unlikely event of our insolvency.
Tours without flights:
Our packaged UK tours and overseas holidays without flights are operated by Coliseum Travel, who are bonded through the Travel Trust Association, under TTA membership number Q0335.
The holidays on this website are arranged by Arena Travel (Arena Tours Ltd).
Your contract is subject to Arena Travel’s Reservation Conditions
They are also available by post by calling the Reservations Team on 01473 660800.
14. HOW TO BOOK
Can I book by telephone?
Yes. Telephone bookings can be made by calling our Reservations Team on 01473 660800 (Monday to Friday 0900 to 1730). Please have your credit/debit card details to hand.
Can I book online?
Yes you can book online using this website. For more informaton see our How to Book page
Can I book by post?
Yes. To book, simply complete and sign the Reservation Form and return it with your payment, made payable to either Arena Travel or Coliseum Travel depending on the holiday.
2 Betts Avenue
Suffolk IP5 3RH
Tel: 01473 660800
Fax: 01473 660801