Legal
This website is intended for UK residents. However in many cases it is possible for overseas residents to join our tours. Please contact us for details.
Registered Office:-
Arena Tours Ltd
Explorer House
2 Betts Avenue
Martlesham Heath
Ipswich
Suffolk
IP5 3RH
United Kingdom
Tel: 01473 660 800
Fax: 01473 660 801
From overseas
Tel: +44 (0) 1473 660 800
Fax: +44 (0) 1473 660 801
Registered in England under number:2431120
VAT registration number: 978 0156 91
Please note: for monitoring and training purposes telephone calls to Arena Travel may be recorded.
Arena’s Office Access
We regret that our offices are not accessible to wheelchair users or anyone unable to cope with 2 flights of stairs. If you would like to visit us then we can make arrangements to meet in a room nearby that is wheelchair accessible.
Website Terms & Conditions
Governing Law
Access to this Website is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by English law. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of England and Wales.
Your Obligations when using this website:
By using this website you agree that:-
- you accept financial responsibility for all transactions made under your name.
- when making a booking or a Reservation Request you accept Arena Travel’s Reservation Conditions on behalf of all those named on that booking.
- The person making a booking on this website does so on behalf of all named person on that booking and guarantees payment to us of the total cost of the holiday.
- you are 18 years of age or over and have legal capacity.
- you warrant that all information you provide about yourself and about anyone else shall be true and accurate.
- this Website and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within the Website may be made by you for personal, non-commercial use.
Reservation Conditions & Website Content/Information:
All bookings made on this Website are subject to Arena Travel’s Reservation Conditions in addition to these Website conditions. Our Reservation Conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.
No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on this Website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on this Website and/or the use of or access to any other information or material via web links from this Website, or any inability to access this Website. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other websites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Arena Travel may change any aspect of this Website or its content, including the availability of any holidays, features, information, or other content, at any time without notice. The information and prices on this Website may be updated from time to time. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price.
This Website is provided on an ‘as is’ and ‘as available’ basis. We do not accept any liability in respect of your inability to access or use this Website at any time or for any interruption in that access or use, or for any failure to complete any transaction. We do not warrant that this Website is free from computer viruses or other properties that may cause loss or damage.
Privacy Policy
DATA PROTECTION ACT 1984 and 1998
Information provided by you to us in connection with your booking(s) will be held by Arena Travel (Arena Tours Ltd) in accordance with the Data Protection Act 1984 and 1998. It will be used to facilitate your requirements and requests. Arena Travel and its affiliated companies may use the information to provide you with details of their full range of services and products. Arena Travel does not sell or rent its lists of names and addresses to any other companies. If you are on our mailing list and do not wish to receive any future news from Arena Travel then please write to the Customer Data Department, Arena Travel, Explorer House, 2 Betts Avenue, Martlesham Heath, Ipswich, Suffolk, IP5 3RH.
If you wish to obtain a copy of the personal information held about you, please write to the above address. Arena Travel reserves the right to make a small administrative charge for supplying this information.
Arena Tours Ltd – Statement of Privacy
We are committed to protecting your privacy and our website will operate by the following principles.
Principle 1.
Arena does not sell customer lists and will never pass on your details for mailing and or marketing purposes to a third party.
Principle 2.
Any information given by you to us, either when requesting a brochure or making a reservation, will only be used by Arena Tours Ltd.
Principle 3.
Arena Tours’ website may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on Arena Tours Ltd or the website.
Principle 4.
Arena Tours’ e-mail newsletter is an ‘opt-in’ service and you may have your details removed from the list at any time by following the instructions at the bottom of the newsletter.
Principle 5.
If at any time you believe that Arena Tours Ltd has not adhered to these principles, please notify us by email (add link here to email form) and we will use all commercially reasonable efforts to promptly determine and correct the problem.
Cookies
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
On this website we use Session Cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site. We do not use permanent cookies.
Cookies can help a website to arrange content to match your preferred interests more quickly and enhance your experience.
