Work For Us

Operations Assistant

Job Type: Full-time
Location: Martlesham Heath
Salary: £16,000-£18,000 per annum – (salary range will depend on relevant experience)
Hours: Full Time, 37.5 hours per week - Monday – Friday 9:00 – 17:30 (1 hour unpaid lunch)

Job Description

Arena Travel, a specialist brand tour operator in Martlesham Heath, is recruiting for an Operations Assistant to join their team. The Arena Travel Group has been providing high-quality special-interest tours and holidays for more than 40 years. Still proudly independently owned to this day, the Group has developed its reputation for delivering a wide range of escorted quality holidays and river cruises including tours in the special interest hobby areas and art and cultural tours.

This is an exciting time to come on board and become part of our growing team!

General description of the role:

As a member of a small team you will be responsible for a broad range of tasks, primarily providing administrative assistance to the Operations team. You will also be working closely with the products and reservations teams as well as liaising with external suppliers to ensure that all touring elements have been booked in preparation for a successful tour.

Key duties & responsibilities

  • Reservations for group and individual hotel bookings / airline bookings
  • Prepare flight, accommodation and transfer documents
  • Prepare final travel documentation for our guests
  • Use the in-house booking system for passenger and tour information (training given)
  • General administration duties

Key skills required:

  • IT literate with ability to use Microsoft Office
  • Commercial awareness with reasonable mathematical ability
  • Systematic and logical approach with excellent attention to detail
  • The ability to work to deadlines and prioritise work effectively
  • Able to take responsibility and work on own initiative
  • Good communication skills – both verbally and written
  • Team player – to work together to achieve the same end goal
  • Genuine interest in travel and/or our products

Experience in a tour operation, event management, project management or logistics environment would be advantageous (desired but not essential).

Please note that any submitted personal data may be retained on file confidentially, for a period of 6 months.

To apply for this role, please email us a copy of your CV.

Tour Managers

With the increasing number of tours and trips we offer, both in the UK and abroad, we are always looking for highly experienced and motivated Tour Managers to join our team. Our ideal Tour Manager is of course an unflappable workaholic, able to work well with others, with excellent organisational and interpersonal skills – and a good sense of humour! In other words, an angel.

If you are interested in any of these opportunities, please Contact Us, giving details of your experience, a brief summary of your career/education and, in the case of tour managers, details of any languages other than English that you speak. We promise to respond to all enquiries and may then request a full CV.