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Statement on COVID-19

Updated 8th July 2021

Future travel with the Arena Travel Group

We are delighted that our holidays in the UK have now resumed and we are equally pleased that we will be operating in excess of 100 group tours on our British Breaks programme through to the end of this year. 

We are pleased that there is now more certainty around the resumption of overseas travel within Europe, which is where we operate the majority of our holiday programme.  Now that those that are double vaccinated do not require quarantine when returning from ‘Amber’ destinations we anticipate a resumption of overseas travel with Arena from mid-August onwards. 

We anticipate that this will be an extremely popular and busy time for travel and want to give our existing customers the option to secure their holiday within their original budget safe in the knowledge that we continue to offer our Flexible Booking options.

We have set out the following Customer Charter to make our position completely clear and to allow our customers to plan a holiday with us this year.

 
Steve Goodenough
Managing Director
 

Updated 2nd June 2021

Future travel with the Arena Travel Group

 

We are delighted that our breaks in the UK have now resumed and we are equally pleased that we will be operating in excess of 100 group tours on our British Breaks programme through to the end of this year. 
 
We appreciate that there is still uncertainty around the resumption of overseas travel, and importantly within Europe, which is where we operate the majority of our holiday programme.  It is now just a question of ‘when’ we will be able to travel overseas under conditions that do not require quarantine and when the respective countries will allow entry from the UK. 
 
We welcome the cautious approach being taken to ensure that the great achievements of the UK are not undone and anticipate that there will be more certainty around a resumption date as we approach July.    
 
Our position is that we will only operate to ‘Green List’ destinations and during July expect most of the destinations we visit to be Green Listed.  Our intention is to resume our European River Cruise operations during August and expect the remainder of our overseas programme to be fully operational in September.  We anticipate that this will be an extremely popular and busy time for travel and want to give our existing customers the option to secure their holiday within their original budget safe in the knowledge that we continue to offer our Flexible Booking options.
 
We have set out the following Customer Charter to make our position completely clear and to allow our customers to plan a holiday with us this year.
 

 

 

 
Steve Goodenough
Managing Director
 

Updated 23rd February 2021

Future travel with the Arena Travel Group

Now that the Government have announced the ‘Road Map’ out of lockdown, and set the milestones for the opening up of travel, we are now, at last, looking forward with positivity to the resumption of our holidays as soon as we are able, and it is safe to do so.

The Government has set up a Global Travel Taskforce that will report on April 12th. Domestic tourism is expected to open up soon after this date and International travel not expected to be permitted before May 17th, with full restrictions lifted no earlier than June 21st. We will of course be following these guidelines and contacting all of those clients due to travel in this period through to June 21st after the announcement in April or no later than 4 weeks prior to the planned departure date.

We at Arena Travel are pleased with this announcement and welcome this cautious approach with clarity and a degree of certainty. We have already seen a great uplift in bookings since this announcement and expect to see strong bookings for this Summer and into 2022. I am particularly pleased that our team have been able to develop an extensive collection of UK holidays and breaks across our full holiday range. I am also pleased to report that we have our 2022 season holidays on sale much earlier than we would have traditionally had.

When our holidays resume we will of course operate under Covid aware and safe conditions, with vaccinations or negative tests a requirement, as well as reasonable distancing, mask wearing, sanitisation and other protocols as required.

I do hope that, like us, you are looking forward to the resumption of travel. Whether you will look to get away as soon as you are able, wait for a little later this year or even in 2022, now really is a good time to book your holiday and give yourselves something to look forward to, all with the safety of our full Financial Protection and Flexible Booking Policy that allows you to transfer your holiday at no cost.

I would once again personally like to thank all our customers during this difficult time for their patience and understanding, and myself and our entire team look forward to welcoming you on a holiday soon, when you are ready to do so.

 
Steve Goodenough
Managing Director