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Statement on COVID-19

Updated June 23rd 2020

Postponed travel with the Arena Travel Group

As a result of the Coronavirus pandemic we are postponing all Arena Travel holidays until the end of July.  If your holiday is affected by this we will have been in touch, or will be very soon, to discuss alternative dates of travel.   

Until the end of June we are also operating a reduced team to deal with imminent and future travel arrangements. During this time we would appreciate your patience as call and response waiting times may be longer than we would like.

We are naturally disappointed that we have been unable to fulfil our customers’ travel plans as a result of the Coronavirus pandemic and are looking forward to the resumption of travel when it is safe to do so. For holidays departing from August 1st on wards we will be making decisions whether we are able to operate no later than 4 weeks prior to the planned departure date.

Please click here to view our Price Guarantee and Flexible Booking Policy.

I would personally like to thank all our customers at this difficult time for their patience and understanding, and trust that we can all look forward to a time in the near future when travel resumes.

 
Steve Goodenough
Managing Director
 

Updated May 11th 2020

Postponed travel with the Arena Travel Group

As a result of the Coronavirus pandemic we are postponing all Arena Travel holidays until the end of June.  If your holiday is affected by this we will have been in touch, or will be very soon, to discuss alternative dates of travel.   Until the end of June we are also operating a reduced team to deal with imminent and future travel arrangements.  During this time we would appreciate your patience as call and response waiting times may be longer than we would like.

For holidays departing from July 1st onwards we will be making decisions whether we are able to operate at 4 weeks prior to the planned departure date.

We are naturally disappointed that we are unable to fulfil our customers’ travel plans as a result of the Coronavirus pandemic. We are currently facing an industry crisis of unprecedented scale, which is impacting all tour operators, transport providers and their customers. As countries have effectively closed down, the Travel Industry has had to manage arrangements for customers in destination, including repatriation, as well as for imminent travel, often at significant additional cost.

As members of ABTA we have been following their lead in the call for a temporary suspension in the Package Travel Regulations and am pleased to see that their campaign is being discussed at the highest level.  The policy states that Refund Credit Notes be allowed as an acceptable alternative to cash refunds, which will still provide the consumer protection of the original package, has now been widely adopted by most tour operators and airlines.

They state that it is unreasonable for a tour operator to be obliged to refund clients when monies may well have not been recovered from the service provider such as hotels and transport arrangements. Come what may our customers’ monies are protected through the CAA’s ATOL scheme and our financial failure insurance for non-air packages as members of ABTA.  Please see this website that sets out the position very well:  https://savefuturetravel.co.uk/more-information I would personally like to thank all our customers at this difficult time for their patience and understanding, and trust that we can all look forward to a time in the future when travel resumes.

Steve Goodenough
Managing Director

March 23rd 2020

Postponed travel with the Arena Travel Group

We are naturally disappointed that we are unable to fulfil our customers’ travel plans as a result of the Coronavirus pandemic. We are currently facing an industry crisis of unprecedented scale, which is impacting all tour operators, transport providers and their customers. As countries have effectively closed down, the Travel Industry has had to manage arrangements for customers in destination, including repatriation, as well as for imminent travel, often at significant additional cost.

As members of ABTA, our trade association, and licenced by the C.A.A., we are liaising closely with the Foreign Office in respect of those arrangements. With regards to customers yet to travel, we have been trying to provide alternative arrangements, but that this is becoming increasingly difficult as the virus spreads. We have therefore taken the decision to postpone all holidays departing in the month of April and we have been in touch with our travellers to discuss alternative future dates of travel. We are currently reviewing our operations for departures in May and will similarly be in touch with all those customers to discuss alternative arrangements over the coming weeks.

Because of the unique circumstances of this pandemic, ABTA has been working at UK and European level to temporarily alter the normal provisions of the Package Travel Directive. The policy that credits be allowed as an acceptable alternative to cash refunds, which will still provide the consumer protection of the original package, has now been widely adopted by most tour operators and airlines. They have stated that it is unreasonable for a tour operator to be obliged to refund clients when monies may well have not been recovered from the service provider such as hotels and transport arrangements. Come what may our customers’ monies are protected through the CAA’s ATOL scheme and our financial failure insurance for non-air packages as members of ABTA.

The policy that Arena Travel has adopted in these unprecedented times is to transfer customers from postponed holidays, with a full credit, to a similar holiday of their choice later this year or into next. We are regrettably not making any refunds for postponed holidays.

I would personally like to thank all our customers at this difficult time for their patience and understanding, and trust that we can all look forward to a time in the future when travel resumes.

Steve Goodenough
Managing Director

March 16th 2020

Postponed travel with the Arena Travel Group

In light of the current Coronavirus crisis the Arena Travel Group has taken the decision to cease operation of all holidays until the end of April.

All holidays due to depart before the 30th April will be postponed to a future date. Our telephone lines are extremely busy as we are dealing with those customers due to depart over the next 2 weeks, so we would ask that you wait for us to contact you regarding alternative arrangements for your holiday.

Thank you for your patience and understanding at this difficult time.

Steve Goodenough
Managing Director