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Operations Executive – Cruise & Rail holidays

The Arena Travel Group has been providing high-quality special-interest tours and holidays for more than 40 years. Still proudly independently owned to this day, the Group has developed its reputation for delivering a wide range of escorted quality holidays and river cruises including tours in the special interest hobby areas.

We are currently recruiting for an Operations Executive to assist with the preparation of our cruise & rail holidays. In summary, this role will be responsible for contracting and setting up tours to ensure we deliver holidays in line with our customer satisfaction strategy.
 
With the travel industry expected to get back into full swing in the coming months, this is an exciting time to join our growing team.

Key duties & responsibilities

  • Liaise with product team to ensure the successful delivering of tours
  • Set up tours on in-house system
  • Book tour components including rail, hotels, ferries, excursions (entrances), tour managers and flight bookings
  • Prepare and update suppliers on customer numbers
  • Finalise tour information in preparation for departure including customer, supplier and tour manager documentation
  • Initiate and communicate any tour changes with Customer Services
  • Participation on out of hours on call rota
  • Liaise with reservations team on meeting customers requests
  • Occasional presence on tour may be required
  • Supplier visits
  • Recording of financial tour costs to enable the Operations Manager and Financial Controller to sign off tour costs ensuring budgets and profit targets are achieved

Key relationships

  • Will report into the Operations Manager
  • Will work closely with the operations and product teams
  • Will work closely with the reservations and customer service teams ensuring they are prepared and well informed for handling customer enquiries when booking and liaising with clients interested in our cruise & rail holidays

Key skills & experience required

Essential;
  • Excellent organisational and administration skills – to meet required deadlines
  • Excellent attention to detail – accuracy & efficiency
  • Good problem solving 
  • Negotiating
  • Good communication skills – written and verbal 
  • Decision making
  • Relationship building skills (with suppliers)
  • Team player – to work together to achieve the same end goal
  • Can work using own initiative where required
 
Desirable (not essential):
  • Experience in working within the travel industry
 
Location: Market Harborough – Leicestershire (office based)
Hours: Full Time, 37.5 hours per week - Monday – Friday 9:00 – 17:30 (1-hour unpaid lunch)
Job Type – Permanent Please note that any submitted personal data may be retained on file confidentially, for a period of 6 months, following which it will be destroyed.