Mon-Fri 9am-5.30pm
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Reservations

The Arena Travel Group has been providing high-quality special-interest tours and holidays for more than 40 years. Still proudly independently owned to this day, the Group has developed its reputation for delivering a wide range of escorted quality holidays and river cruises including tours in the special interest hobby areas.

We are currently recruiting for several Travel Consultants to join our busy reservations teams handling inbound and outbound calls to and from our customers, from booking them on their dream holiday to handling any queries or enquiries they may have regarding their holiday. We have several opportunities across our three divisions, to become a customer expert within our Cultural, Special Interest or Cruise and Rail areas.
 
If you have experience or a keen interest in travel and love talking to customers, then this is the ideal opportunity for you to join our busy team.

Key duties & responsibilities

  • To answer calls to the required standard in a timely manner delivering a high level of customer satisfaction
  • To conduct calls in such a way as to maximise conversion of bookings
  • To respond to any enquires via our website through our online chat facility
  • To make yourself familiar with the company’s products through researching online content, reading of brochures and attending training sessions so that you are informed to sell 
  • To make yourself familiar with current promotions and holidays which need further selling
  • To liaise with clients face to face when visiting the office 
  • Internal communication for booking related issues such as room, pick-up and flight requests 
  • Assistance with general administration duties including loading of bookings, taking payments and posting of invoices, passenger cancellations, client related queries by email
  • To make outgoing calls to clients as required in the event of amendments, sales opportunities or incidents affecting their holiday 
  • Assistance as required for other administrative duties in relation to customer communications

Key skills & experience required

Essential;
  • Excellent communication skills (verbal & written)
  • Ability to understand and retain product knowledge
  • Confident sales techniques (including ability to switch sell)
  • Excellent organisational & administration skills
  • Ability to multi-task
  • Attention to details
  • Flexible approach to be part of a busy team
 
Desirable (not essential):
  • Experience in working within the travel industry
 
Location: Market Harborough, Buckingham, Ipswich, remote working available
Hours: Full Time, 37.5 hours per week - Monday – Friday 9:00 – 17:30 (1-hour unpaid lunch). Part time opportunities may also be available, please indicate your preferred hours of work. Saturdays on a rota basis – 9am until 1pm
Job Type – Permanent Please note that any submitted personal data may be retained on file confidentially, for a period of 6 months, following which it will be destroyed.