Arena Tours Ltd respects the importance of your privacy and we remain committed to protecting your personal information.
In providing a service to you, we collect some personal information and this policy details how we will use your personal data after it has been collected, and your rights.
We are ARENA TOURS LIMITED trading as Arena Travel – registered address: 2 Betts Avenue, Martlesham Heath, Ipswich, Suffolk, IP5 3RH.
We will only collect the information above by asking for it when you do one of the following:
You have a choice as to whether you want any additional communication from us – such as marketing emails. Should you not want this, you can choose not to opt-in to our subscribers list at the time of booking. You can also opt-out of a list at any time either by emailing us at privacy@arenatravel.com, calling us on 01858 438330, or by clicking an unsubscribe link on our marketing communication.
You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete some or all of your arrangements.
If you would like to update any of the information we hold on you, you can contact us in writing by emailing privacy@arenatravel.com.
You also have the right to see what information we hold about you, and for us to correct any inaccuracies. To do this, please email us using the contact address above.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). We use cookies in the below ways:
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
As part of the services offered to you through this website, some of the information which you provide to us may be transferred to countries outside the EEC, by way of example if we are required to send passenger details to a 3rd party such as a hotel or airline which you agree to as part of the contract of sale. We have taken reasonable measures to implement adequate safeguards and ensure that the information is processed by 3rd parties in a secure way.
Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.