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To put your mind at ease, when booking your next holiday, we have set out the following Customer Charter to make our position completely clear and to allow our customers to plan a holiday with us this year:
With holidays by rail, river cruise, bridge breaks plus crafting, art history and garden tours to choose from, discover seven great reasons to book an Arena Travel Holiday below and give yourself something to look forward to.
The destination must be quarantine free on return to the UK at least 4 weeks prior to the planned departure date
If at 4 weeks prior to travel the destination is not quarantine free, we will take the decision not to operate the holiday, under these circumstances you will have the following options:
We will continue with our Flexible Booking policy that allows for a transfer until the 90 day balance due date (42 for UK departures)
*If you need to transfer you holiday due to Covid19 related issues you can transfer your booking and deposit up to 90 days (42 for UK departures) before departure free of charge, excludes the costs incurred of flights purchased where airline admin or cancellation fees may apply.
Our Customers’ Health and Wellbeing are our utmost priority and all necessary precautions and protocols will be strictly observed with a detailed pre-tour audit undertaken and full details shared in final holiday documentation along with any Government testing requirements.
The vast majority of our customers are double vaccinated and we are collecting this information pre-travel. Those not double vaccinated will be required to show proof of a negative test pre-travel and all will be required to adhere to Government guidance Our Tour Managers, Experts and Hosts will be equally double vaccinated or tested pre-tour and fully briefed as to sanitisation and distancing requirements and will be on hand to ensure a safe and enjoyable experience for all.
Insurance now available when you book with us.
Your holiday will not be sold for less, furthermore if the price of your holiday does increase, you will not be asked to pay more once you have booked!
With our expert teams here in the UK you are in the best hands, with our ATOL issued by the CAA, we are a fully bonded and licensed tour operator, and all monies paid by you are fully protected.