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Book now with confidence

 
To put your mind at ease, when booking your next holiday, we have set out the following Customer Charter to make our position completely clear and to allow our customers to plan a holiday with us this year:
 

With holidays by rail, river cruisebridge breaks plus craftingart history and garden tours to choose from, discover seven great reasons to book an Arena Travel Holiday below and give yourself something to look forward to.

We will only operate to Green Listed destinations

The destination must be Green Listed at least 4 weeks prior to the planned departure date

We will not ask for the balance of the monies due to be paid until the destination is ‘Green’

If at 4 weeks prior to travel the destination is ‘Amber’, or indeed ‘Red’, we will take the decision not to operate the holiday, under these circumstances you will have the following options:

  • Transfer to a similar holiday departing this year with a Price Match Guarantee, if no alternative in 2021 then to 2022 
  • Transfer to an alternative holiday this year or next and receive a 5% discount on the holiday cost
  • Receive a financially secure Refund Credit Note that allows you to defer your holiday decision with the above Price Match Guarantee and discount with the option to receive a refund of all monies paid

Flexible Booking

We will continue with our Flexible Booking policy that allows for a transfer until the 90 day balance due date (42 for UK departures)

*If you need to transfer you holiday due to Covid19 related issues you can transfer your booking and deposit up to 90 days (42 for UK departures) before departure free of charge, excludes the costs incurred of flights purchased where airline admin or cancellation fees may apply.

Your safety and wellbeing are our utmost priority

Our Customers’ Health and Wellbeing are our utmost priority and all necessary precautions and protocols will be strictly observed with a detailed pre-tour audit undertaken and full details shared in final holiday documentation along with any Government testing requirements.

The vast majority of our customers are double vaccinated and we are collecting this information pre-travel.  Those not double vaccinated will be required to show proof of a negative test pre-travel and all will be required to adhere to Government guidance Our Tour Managers, Experts and Hosts will be equally double vaccinated or tested pre-tour and fully briefed as to sanitisation and distancing requirements and will be on hand to ensure a safe and enjoyable experience for all.

COVID cancellation protection

Insurance now available when you book with us.

Our price promise

Your holiday will not be sold for less, furthermore if the price of your holiday does increase, you will not be asked to pay more once you have booked!   

Peace of mind

With our expert teams here in the UK you are in the best hands, and as members of ABTA along with our ATOL, we are a fully bonded and licensed tour operator, and all monies paid by you are fully protected.