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FAQs (Frequently Asked Questions)

How to reassign your booking and make a claim

For your holiday to go ahead as planned, you need to reassign your holiday from Arena Tours Limited to Leger Holidays Limited trading as Arena Travel (for holidays not containing a flight) or Leger Air Holidays Limited trading as Arena Travel (for holidays containing a flight).

A member of our friendly team will contact you to explain the reassignment process and answer any questions you may have. You will then receive a reassignment letter in the post, which you need to sign and return to us. We recommend you send this in the post as First Class Tracked.

Once you holiday has been reassigned to Leger Holidays, you need to make a claim in order for the monies you have paid to be refunded to you. You will then need to transfer your refunded holiday monies to Leger Holidays Limited trading as Arena Travel (for holidays not containing a flight) or Leger Air Holidays Limited trading as Arena Travel (for holidays containing a flight). Please rest assured that you will not need to pay any additional money.

Please follow the simple steps below:

Did your holiday include a flight?

Your holiday was protected through the CAA (Civil Aviation Authority), and you need to make a claim directly through ATOL's portal.

To make a claim with the CAA, you will need the following to hand:

  • Your original invoice
  • Your flight details
  • Your ATOL certificate
  • An image/scan of the Lead Passenger’s passport photo page

You then need to fill in the CAA’s online Claim Form.

Please click here to open our step-by-step guide on how to fill in your CAA Claim Form.

Next, click here to fill in your Claim Form on ATOL's portal.

Was your booking made before 17.03.21?

Your holiday was protected through Financial Failure Insurance provided by Arena Travel, and you can make a claim via Towergate Chapman Stevens a trading name of Towergate Underwriting Group against their Zurich Insurance plc Niederlassung für Deutschland, insurance policy.

To make a claim, you will need the following to hand:

  • Your original booking confirmation document
  • Your original invoice

To make a claim, please contact Towergate using the below contact details, and advise that the holiday you had booked with Arena Tours Limited didn’t go ahead as they went into administration, and you’d like make a claim to recover your money.

Towergate Contact Details:

3000 Hillswood Drive
Hillswood Business Park

Telephone: 01932 334 140
Policy Ref: ARE/ZUR/21862

Your Arena Travel holiday was protected through Zurich Insurance plc (Financial Failure Insurance) provided by Towergate Chapman Stevens and their claims handlers Insurance Administration Services are assessing and processing claims on their behalf.

To make a claim, you will need the following to hand:

  • Your original invoice
  • Bank account, credit card, or other payment statements (as appropriate) showing all payments made to the tour operator
  • for your trip. If you paid by cash, please provide a bank statement that shows the withdrawal
  • A copy of your debit and/or credit card provider’s final response to your Section 75 or your charge back claim under their protection schemes. Please note: if your claim has been rejected incorrectly, you may receive instructions from us on how to re-approach your card issuer
  • A copy of a utility bill and your passport for identification purposes
  • Any other documentation or receipts that you feel will support your claim

To make a claim, please download the claim form below, due to the holiday you booked with Arena Tours Limited not going ahead as the company fell into administration on 23 September 2022, and you’d like to make a claim to recover your money.

Download Claim Form here

Insurance Administration Services Contact Details:

PO Box 9
NG19 7BL

Telephone: 01623 645308
Policy Ref: ARE/ZUR/21862

General FAQs

UK Tours

We recommend that all passengers have sufficient travel insurance to cover cancellation in case of illness etc.

Overseas Tours

If you are travelling abroad, travel insurance is a necessity.

We are an appointed insurance agent for Wrightsure Insurance and can add insurance to your booking - please ask your holiday adviser when you book for details.

For our special interest tours, we try to limit the group size to a maximum of 30 people to ensure each person gets the most from their holidays. For our Bridge holidays, the groups can be up to 100 players on our overseas land based trips.

Don’t worry. Many of our guests are single travellers too and we find that the group as a whole, who all share a common interest, is very welcoming to everyone. Also our experts and tour managers are on hand to help should you need it. On our Bridge holidays, partners are always found in the Bridge room for single travellers.

Arena Travel welcomes passengers with special needs wherever the appropriate arrangements can be made. We therefore ask that anyone suffering from a medical condition or disability, or simply needing a little extra help during their holiday, provides full details of their special requirements. Passengers with a disability must be accompanied by an able-bodied person who is willing, and able, to assist them where necessary.

Should you have any concerns regarding the suitability of a holiday prior to making your booking, please contact our Reservations Team on 01473 660 800 where a member of staff will be able to help you.

You must take a valid passport with you on holiday if travelling abroad. Please click here for the latest government advice about passports. If you don’t hold a British Citizen passport then requirements may differ and you’ll need to check with the embassies of the countries you are visiting. At the time of going to print British Citizens do not need a visa to visit any of the countries within Europe. It is your responsibility to ensure you have the right travel documents and we may require all passport information prior to your departure.

Providing the passport bears the words ‘British Citizen’, or ‘Holder has the right of abode in the United Kingdom’ you will be admitted to the United States under the Visa Waiver Scheme. There is a requirement to pre-register the VWP application on line at least 72 hours prior to travel. The website for registration is: and they will need a valid email address to receive the ‘Authorisation Approved’ document as without this they will be denied boarding by the airline. The registration is then valid for 2 years or until the expiry of the passport (whichever is the sooner). Holders of other passports (including nationals of other EU states) should consult the US Embassy prior to departure for current visa requirements.

No. The Department of Health produces the Health Advice for Travellers booklet (T6) which is available from your local Post Office or by telephoning 0800 555 777 free of charge.

However, the cost of any specialist medical treatment can be high and passengers must ensure that they carry sufficient travel insurance to cover any unexpected medical bills.

Under Britain’s new agreement with the EU, UK residents’ rights to emergency and medically necessary healthcare will continue when travelling in the EU. UK residents will now be able to apply for a UK Global Health Insurance Card (GHIC) which will gradually replace existing European Health Insurance Cards (EHIC).

Existing EHIC cards will still be valid until they expire. If you don’t have one you can apply for a GHIC, for free, at the official website. Any websites which include a charging fee to process the GHIC are in no way affiliated with the official NHSBSA GHIC service. Please visit the official website here.

Upon receipt of your payment (and subject to places being available), you will be sent a Confirmation Invoice. Approximately 2 weeks before departure, you will be sent your travel wallet containing tickets, baggage tags and final detailed itinerary.

Yes you can. We are pleased to accept payment by MASTERCARD or VISA for all, or part of your holiday cost. Please complete the appropriate box on the Reservation Form if you wish to pay by credit card.

Yes. Your payments are fully protected.

Holidays with flights:

Arena Travel, who operate the flight-based holidays, are fully bonded with the CAA under ATOL no 10117 which means that your air inclusive holidays are fully protected in the unlikely event of our insolvency.

Holidays without flights:

Leger Holidays Limited is a member of ABTA (ABTA number V3582). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if already abroad, you are returned to the point where your contracted arrangements with us commenced in the event that your holiday is not provided as a result of our insolvency. Please click here for more information on the financial protection provided by ABTA.