FAQs (Frequently Asked Questions)

For your holiday to go ahead as planned, you need to reassign your holiday from Arena Tours Limited to Leger Holidays Limited trading as Arena Travel (for holidays not containing a flight) or Leger Air Holidays Limited trading as Arena Travel (for holidays containing a flight).

A member of our friendly team will contact you to explain the reassignment process and answer any questions you may have. You will then receive a reassignment letter in the post, which you need to sign and return to us. We recommend you send this in the post as First Class Tracked.

Once you holiday has been reassigned to Leger Holidays, you need to make a claim in order for the monies you have paid to be refunded to you. You will then need to transfer your refunded holiday monies to Leger Holidays Limited trading as Arena Travel (for holidays not containing a flight) or Leger Air Holidays Limited trading as Arena Travel (for holidays containing a flight). Please rest assured that you will not need to pay any additional money.

Please follow the simple steps below:

UK Tours

We recommend that all passengers have sufficient travel insurance to cover cancellation in case of illness etc.

Overseas Tours

If you are travelling abroad, travel insurance is a necessity.

We are an appointed insurance agent for Wrightsure Insurance and can add insurance to your booking - please ask your holiday adviser when you book for details.

For our special interest tours, we try to limit the group size to a maximum of 30 people to ensure each person gets the most from their holidays. For our Bridge holidays, the groups can be up to 100 players on our overseas land based trips.

Don’t worry. Many of our guests are single travellers too and we find that the group as a whole, who all share a common interest, is very welcoming to everyone. Also our experts and tour managers are on hand to help should you need it. On our Bridge holidays, partners are always found in the Bridge room for single travellers.

Arena Travel welcomes passengers with special needs wherever the appropriate arrangements can be made. We therefore ask that anyone suffering from a medical condition or disability, or simply needing a little extra help during their holiday, provides full details of their special requirements. Passengers with a disability must be accompanied by an able-bodied person who is willing, and able, to assist them where necessary.

Should you have any concerns regarding the suitability of a holiday prior to making your booking, please contact our Reservations Team on 01473 660 800 where a member of staff will be able to help you.

You must take a valid passport with you on holiday if travelling abroad. Please click here for the latest government advice about passports. If you don’t hold a British Citizen passport then requirements may differ and you’ll need to check with the embassies of the countries you are visiting. At the time of going to print British Citizens do not need a visa to visit any of the countries within Europe. It is your responsibility to ensure you have the right travel documents and we may require all passport information prior to your departure.

Providing the passport bears the words ‘British Citizen’, or ‘Holder has the right of abode in the United Kingdom’ you will be admitted to the United States under the Visa Waiver Scheme. There is a requirement to pre-register the VWP application on line at least 72 hours prior to travel. The website for registration is: https://esta.cbp.dhs.gov and they will need a valid email address to receive the ‘Authorisation Approved’ document as without this they will be denied boarding by the airline. The registration is then valid for 2 years or until the expiry of the passport (whichever is the sooner). Holders of other passports (including nationals of other EU states) should consult the US Embassy prior to departure for current visa requirements.

No. The Department of Health produces the Health Advice for Travellers booklet (T6) which is available from your local Post Office or by telephoning 0800 555 777 free of charge.

However, the cost of any specialist medical treatment can be high and passengers must ensure that they carry sufficient travel insurance to cover any unexpected medical bills.

Under Britain’s new agreement with the EU, UK residents’ rights to emergency and medically necessary healthcare will continue when travelling in the EU. UK residents will now be able to apply for a UK Global Health Insurance Card (GHIC) which will gradually replace existing European Health Insurance Cards (EHIC).

Existing EHIC cards will still be valid until they expire. If you don’t have one you can apply for a GHIC, for free, at the official website. Any websites which include a charging fee to process the GHIC are in no way affiliated with the official NHSBSA GHIC service. Please visit the official website here.

Upon receipt of your payment (and subject to places being available), you will be sent a Confirmation Invoice. Approximately 2 weeks before departure, you will be sent your travel wallet containing tickets, baggage tags and final detailed itinerary.

Yes you can. We are pleased to accept payment by MASTERCARD or VISA for all, or part of your holiday cost. Please complete the appropriate box on the Reservation Form if you wish to pay by credit card.

Yes. Your payments are fully protected.

Holidays with flights:

Arena Travel, who operate the flight-based holidays, are fully bonded with the CAA under ATOL no 10117 which means that your air inclusive holidays are fully protected in the unlikely event of our insolvency.

Holidays without flights:

Leger Holidays Limited is a member of ABTA (ABTA number V3582). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if already abroad, you are returned to the point where your contracted arrangements with us commenced in the event that your holiday is not provided as a result of our insolvency. Please click here for more information on the financial protection provided by ABTA.