Customer Service Administrator
Location: Market Harborough. Office based.
Hours: Full Time, 37.5 hours per week - Monday – Friday 9:00 – 17:30 (1-hour unpaid lunch). Part time opportunities may also be available, please indicate your preferred hours of work.
Job Type - Permanent
Customer Service Administrator
Arena Travel have been providing high-quality special-interest tours and holidays for more than 40 years. We continue to build our reputation of delivering a wide range of escorted quality holidays and river cruises including tours in the special interest hobby areas. Having recently formed part of the Leger Shearings Group, we are excited to bring some new team members on board to grow the brand.
We are currently recruiting for administrators to join our customer service team in managing the customer documentation in line with service level agreements including accuracy and deadlines. As well as preparing customer documentation, there will be the requirement to prepare internal reports for various departments.
If you have administrative experience and/or a keen interest in travel, then this is the ideal opportunity for you to join our busy and growing team.
Please note that any submitted personal data may be retained on file confidentially, for a period of 6 months, following which it will be destroyed.
Key duties & responsibilities
- To prepare final travel documentation for customers
- Dispatch hard copy holiday brochures (including leaflets and inserts)
- Manage inbound and outbound post
- Respond to customer enquiry emails
- Prepare credit reports including travel agent statements, outstanding balances
- Prepare passenger lists for outbound calling exercises (calls handled by our contact centre)
- Data entry – updating bookings with customer information
- Prepare and send customer invoices (including cancellation invoices)
- Manage office stationery and stock
Key skills & experience required
Essential;
- Excellent organisational & administration skills
- Good written communication skills
- Ability to multi-task
- Attention to detail
- Flexible approach to be part of a busy team
Desirable (not essential):
- Experience in working within the travel industry
Key working relationships
Reporting to the Customer Service Manager and closely working with our contact centre, Group Sales team and operations teams for administration support.
